CB88 Turtle House

Muy agradable cómoda para toda mi familia y parqueo amplio los cuartos grandes muy bien

Olivio -

Great location, just a block from the beach. We had a fantastic stay!

Marcie R. -

This house was beautiful and in a great location! There are just some problems that need addressing:-The hot water in the upstairs bathroom needing 10 minutes to get hot was a challenge.-This property was advertised as having an elevator, but when we arrived, the elevator was unavailable for use.-The fridge water line was not working, so we did not have ice or water from the fridge.-The outdoor shower was not working, which I believe they may have fixed during our stay.-The WiFi was an unsecured network with no password required, which was concerning for our privacy and made it so that we could not use our online baby camera.Other than these inconveniences, we had a great stay!

Alyssa H. -

Thank you so much for sharing your feedback with us. We are glad to hear that you enjoyed the beautiful home and its great location. We truly appreciate you bringing these concerns to our attention. We are sorry for the inconvenience caused by the hot water delay in the upstairs bathroom and the elevator being unavailable during your stay. We understand how important these amenities are for a comfortable visit. We will be sure to pass along your notes about the fridge water line and the outdoor shower to our local team to ensure they are addressed promptly. It’s good to hear the outdoor shower was fixed while you were there. Thank you again for your understanding and for choosing to stay with us. We hope to have the opportunity to better serve you in the future.

Carolina Coast Retreats staff

We were 12 people in this house. This is a beautiful house, all the rooms and bathrooms are nice, with nice furnishings. Big TVs in every bedroom if that’s important to you. For these multi-floor units, the set up in this 4 story unit was pretty good with the flow from bedrooms on the 2nd and 4th floors and kitchen/living room on the 3rd floor. There were some thoughtful items that we don’t always see in rentals like a first aid kid. They took the note about no welcome book and there is now a binder with some helpful details. The bed arrangement matched the pictures, not what the listing says (i.e. there are two king rooms, one queen room, one room with two twins, and one room with a twin over full bunk and a trundle). Same issue other reviews noted that are still true: there are no large pots/pans/trays. There are no large baking dishes or serving dishes, which is important given this was accommodating a group of 12! The hot water issue remains the same. It is more an issue of inconsistency than just taking a long time to heat up. We were in the 2nd floor master bedroom and there were multiple times the water never got warm even leaving it running for more than ten minutes. Most people had hot water on the third floor shower but it would become cold part way through (think 4-5 min in, not long showers). The water seemed to be warmer when we were using two showers at the same time. It felt like playing musical showers, and I still took cold showers 5/7 times even with leaving the water running to heat up. So it’s not just the 4th floor. The owners should really figure out what this property needs to get reliable hot water whether it’s a tank water heater or a second water heater, I don’t know. Even waiting ten minutes is just so wasteful. There was never hot water to even wash the dishes. All in all, we REALLY like this house, want to come back for every beach trip, but the hot water is a deal breaker for us. It’s a big and wasteful inconvenience.

Anonymous -

We were 12 people in this house. This is a beautiful house, all the rooms and bathrooms are nice, with nice furnishings. Big TVs in every bedroom if that’s important to you. For these multi-floor units, the set up in this 4 story unit was pretty good with the flow from bedrooms on the 2nd and 4th floors and kitchen/living room on the 3rd floor. There were some thoughtful items that we don’t always see in rentals like a first aid kid. They took the note about no welcome book and there is now a binder with some helpful details. The bed arrangement matched the pictures, not what the listing says (i.e. there are two king rooms, one queen room, one room with two twins, and one room with a twin over full bunk and a trundle). Same issue other reviews noted that are still true: there are no large pots/pans/trays. There are no large baking dishes or serving dishes, which is important given this was accommodating a group of 12! The hot water issue remains the same. It is more an issue of inconsistency than just taking a long time to heat up. We were in the 2nd floor master bedroom and there were multiple times the water never got warm even leaving it running for more than ten minutes. Most people had hot water on the third floor shower but it would become cold part way through (think 4-5 min in, not long showers). The water seemed to be warmer when we were using two showers at the same time. It felt like playing musical showers, and I still took cold showers 5/7 times even with leaving the water running to heat up. So it’s not just the 4th floor. The owners should really figure out what this property needs to get reliable hot water whether it’s a tank water heater or a second water heater, I don’t know. Even waiting ten minutes is just so wasteful. There was never hot water to even wash the dishes. All in all, we REALLY like this house, want to come back for every beach trip, but the hot water is a deal breaker for us. It’s a big and wasteful inconvenience.

Laila N. -

We appreciate your detailed feedback and are glad you overall enjoyed your stay, Laila. We sincerely apologize for the issues encountered with the hot water, sleeping arrangements, and the need for more cookware. Our team confirms the bed arrangements in the listing are correct, as there is a trundle bed in the bunk beds room. Regarding the hot water issue, sometimes the heater needs to be reset, and the hot water works again. Your concerns and suggestions have been shared with our property manager to address and to work with the owner on making the necessary improvements. We hope you'll consider staying with us again!

Carolina Coast Retreats staff

The only suggestion is that it really would have been nice to have access to the elevator. Also the hot water situation was disappointing. Hot showers are essential.

Marcus F. -

Thank you so much for sharing your feedback with us. We are truly sorry to hear that you weren’t able to access the elevator during your stay and that the hot water didn’t meet your expectations. We completely understand how important both of these amenities are for a comfortable and relaxing experience. Your comments are very important to us, and we will be sure to pass them along to our local team so we can look into these issues and work on improvements for future guests. We hope to have the opportunity to welcome you back and provide a much better experience next time.

Carolina Coast Retreats staff

The house was beautiful and immaculate. But for a 5 bedroom house, some things were not adequate. There were only 4 wineglasses and the table only seats 6. The pots and pans were apartment-sized and bowls weren’t big enough for a large salad. No serving plates and nothing kid proof. There were no games for the kids besides cornhole, although there were boogie boards and life vest for two kids. There was no welcome info or instructions for the house. We went THREE DAYS without hot water for showers or dishes because we didn’t know the water had to run for almost TEN MINUTES before it would begin to get warm. Guest services was very responsive and the handyman arrived promptly but he didn’t show us how to get the water warm ourselves. Also, the room situation was not correct. There were three bedrooms with king beds, one room with two twins, and supposedly another bedroom with a queen bed. Unfortunately the queen was the bottom bunk of a bunk bed which was uncomfortable for an adult, and that bedroom shared a bathroom with the master suite—awkward. Despite all this we had a great time and would definitely use Vacasa again. The location was great.

Anonymous -