NTB4324 Brookside by the Sea Ocean Ridge

Stay was excellent! Would definitely recommend! Thank you all for making our stay fantastic

J.P. -

Our family of 9 from 3 states truly enjoyed our week at Brookside. The house was perfect for our needs. The kitchen was fairly stocked and did have a slow cooker. The back deck was nice with a beautiful view of the ocean. Access to the ocean was very close. The beach was perfect and not crowded. Grocery and restaurants are within 10 minutes. We appreciated the starter toiletries, linens and towels. We did not use the pool because it was not as close as the photos made it seem. But we enjoyed our stay and would come back.

Heather -

Clean, fully functional, and an epic view! Thank you for a lovely week in North Topsail Beach!!

Anonymous -

My family absolutely loved this home. It was beautifully decorated with everything beach. It was so relaxing and comfortable. The beds felt brand new. The home was fully stocked with everything that you needed and then some. It was a super quick and easy walk to the beach. There is a walkway to get to the beach which takes about 30 seconds to get your feet into the sand. The beach and ocean were stunning. There was plenty of room for our family and had lots of space between other families. We got to see lizards crawling on the deck while we were sitting outside enjoying the amazing view and listening to the ocean waves. The home was very spacious and had room for everyone. There were books there to read on the beach and games or puzzles to play on a rainy day. It was very hard to leave this home. You can definitely tell the owners take great pride in this home. We will definitely be coming back to vacation in this home next year! We did have two issues while we were there, one was fixed. The toilet handle broke when it was flushed. We called Vacasa and they sent someone out that day. The other issue was the AC in the upstairs stopped cooling for the last 2 full days that we were there. The upstairs bedrooms was 82° which made it pretty unbearable to sleep especially when it was a real feel of 115° outside. We again called Vacasa and they said they would bring portable AC units over for the bedrooms because they couldn’t get anyone to come fix the AC until Sunday. When they came they were only able to hook up one unit in a bedroom because the primary bedroom and bathroom had windows that didn’t open. We feel that this was not handled appropriately and have reached out to Vacasa a few times but they continue to push us off. We feel Vacasa needs to do a better job when situations like this happen. We know things break but they should be more proactive in helping paying customers. Even though we had this issue, it does not in any way reflect the owners or take away from the beauty of this home and the lasting memories you will create.

Anonymous -

My family absolutely loved this home. It was beautifully decorated with everything beach. It was so relaxing and comfortable. The beds felt brand new. The home was fully stocked with everything that you needed and then some. It was a super quick and easy walk to the beach. There is a walkway to get to the beach which takes about 30 seconds to get your feet into the sand. The beach and ocean were stunning. There was plenty of room for our family and had lots of space between other families. We got to see lizards crawling on the deck while we were sitting outside enjoying the amazing view and listening to the ocean waves. The home was very spacious and had room for everyone. There were books there to read on the beach and games or puzzles to play on a rainy day. It was very hard to leave this home. You can definitely tell the owners take great pride in this home. We will definitely be coming back to vacation in this home next year! We did have two issues while we were there, one was fixed. The toilet handle broke when it was flushed. We called Vacasa and they sent someone out that day. The other issue was the AC in the upstairs stopped cooling for the last 2 full days that we were there. The upstairs bedrooms was 82° which made it pretty unbearable to sleep especially when it was a real feel of 115° outside. We again called Vacasa and they said they would bring portable AC units over for the bedrooms because they couldn’t get anyone to come fix the AC until Sunday. When they came they were only able to hook up one unit in a bedroom because the primary bedroom and bathroom had windows that didn’t open. We feel that this was not handled appropriately and have reached out to Vacasa a few times but they continue to push us off. We feel Vacasa needs to do a better job when situations like this happen. We know things break but they should be more proactive in helping paying customers. Even though we had this issue, it does not in any way reflect the owners or take away from the beauty of this home and the lasting memories you will create.

Stefani W. -

Hello Stefani, thank you for taking the time to share your experience with us. We’re delighted to hear you enjoyed your stay overall. We sincerely apologize for the inconvenience caused by the broken toilet handle and the AC unit issue upstairs. We've reviewed the maintenance reports detailing all the communications you had with us and noticed our local team responded promptly to the toilet repair; however, we regret that we were unable to fix the AC unit. Meanwhile, we're glad that they provided you with an alternative machine to make your stay more comfortable and issued you compensation. We would love the opportunity to host you again and provide you with a much better experience in the future.

Carolina Coast Retreats staff

The location was fabulous. Wonderful ocean view and steps from the beach which even the week of July 4th was never crowded. Would book again!

Anonymous -

The location was fabulous. Wonderful ocean view and steps from the beach which even the week of July 4th was never crowded. Would book again!

Beth M. -

Susan A. -

All the extras in the kitchen also the toilet paper hanger in upstairs bedroom fell off

Anonymous -

All the extras in the kitchen also the toilet paper hanger in upstairs bedroom fell off

Susan A. -

Hi Susan, thank you for your wonderful feedback! I’m glad to hear you’re enjoying the kitchen extras. I appreciate you letting us know about the toilet paper hanger in the upstairs bedroom. I’ve notified our local team, and they will assess and take care of the issue as soon as possible.

Carolina Coast Retreats staff

Great location and great family environment

Anonymous -

Beach house nice community. Close to beach access.

Anonymous -

Awesome property! Everything you need was provided. Would highly recommend this property! Quick access to the beach, saw dolphins swim by while eating breakfast!

Anonymous -

Awesome property! Everything you need was provided. Would highly recommend this property! Quick access to the beach, saw dolphins swim by while eating breakfast!

Linda M. -

Perfect from location to beach and to attractions. Quiet. Friendly.

Anonymous -

This is our 5th year in a row for our Family Beach Vacation. House was nice and ready for us to start our relaxing time together. The only thing we could even say bad, and it wasn't so bad is the keypad was acting up but hey that's salt air for ya. A perfect get away! Hopefully we can do a 6th year in a row , depending on prices keep creeping. We love the house , the privacy, the comfort. They now have linen to use which is nice. We have our beach tub of linen we use each year, but thought that was really nice. Definitely Love the Rental House and thanks to the owners!! - the ONeals

Anonymous -